Responsibilities:

• Acknowledges and greets all customers timely with a professional and friendly demeanor.
• Answers incoming calls promptly and ensures customer questions and concerns are addressed efficiently, and takes accurate messages.
• Assists patients with electronic registration wtihin the clinic setting.
• Assists with confirming all appointments.
• Scans patient records, test results, and other paperwork timely and accurately.
• Keeps front desk and reception areas ready for each working day and fully operational at the start of business hours.
• Maintaining pleasant, friendly and professional demeanor with all employees, patients, guests, vendors and visitors of Riverside Health Care.
• Maintains current knowledge of insurance coverages.
• Performs accurate computer data entry of patient demographics.
• Register patients according to clinic protocols including insurance verification and collecting payments.
• Schedules patient clinical and diagnostic appointments.
• Documents missed appointments in patient record.
• Collects information and supports the organizations quality measures and health maintenance.
Ensures patient work queues are worked timely.
Education:
Essential:

• HIGH SCHOOL DIPLOMA

Riverside Healthcare is revolutionizing care using leading-edge technology to diagnose and treat patients. We are ranked top in the nation for performance in neurosurgery, orthopedics, and heart surgery and have also been named one of the nation's 100 Top Hospitals by Truven Health Analytics seven times. Riverside is nationally recognized for our specialty programs in obstetrics, trauma, oncology, rehabilitation, geriatrics, occupational health, psychiatric services, and treatment of alcohol and chemical dependency, as well as patient safety. We combine innovation and convenience at state-of-the-art facilities located in communities throughout the greater Kankakee area.

Riverside Medical Center proves that truly progressive medicine is being delivered in Chicago's southwest suburbs and East Central Illinois. Join a team that is not only concerned with providing the best care possible but also with offering a work environment of advancement and growth. Riverside is a place that embraces a culture where opinions count and dedications is respected, where superior performance is rewarded with competitive salaries and excellent benefits.

Other information:

Exposure/Sensory Requirements:

Exposure to:
Chemicals: Copy machine toner, fax machine toner, household cleaners.
Video Display Terminals: Extreme
Blood and Body Fluids: Some potential due to vomit, coughing, but the use of Universal Precautions and protection reduces risk.
TB or Airborne Pathogens: Exposure to patients.

Sensory requirements (speech, vision, smell, hearing, touch):
Speech: Needed for presentations/training, telephone communication, facilitate meetings.
Vision: Needed to read memos and literature.
Smell: Electrical/fire safety.
Hearing: Needed for telephone communications, meetings, and listening to employee concerns.
Touch: Need to write, do computer entry, filing.

Activity/Lifting Requirements:

Average Hours per Week: 40

Shift: Days/Evenings

Percentage of time during the normal workday the employee is required to:
Sit: 80%
Twist: 0%
Stand: 10%
Crawl: 0%
Walk: 5%
Kneel: 0%
Lift: 2%
Drive: 0%
Squat: 1%
Climb: 0%
Bend: 2%
Reach above shoulders: 1%

The weight required to be lifted each normal workday according to the continuum described below:
Up to 10 lbs: Occasionally
Up to 20 lbs: Occasionally
Up to 35 lbs: Occasionally
Up to 50 lbs: Occasionally
Up to 75 lbs: Not Required
Up to 100 lbs: Not Required
Over 100 lbs: Not Required

Describe and explain the lifting and carrying requirements. (Example: the distance material is carried; how high material is lifted, etc.):
Carry charts from file cabinets to exam room or desk; stock rooms with supplies, carry supplies from med room to patient room. Place supplies in cabinets, move chairs and boxes.

Maximum consecutive time (minutes) during the normal workday for each activity:
Sit: 10
Twist: 1
Stand: 10
Crawl: 0
Walk: 3
Kneel: 0
Lift: 1
Drive: 0
Squat: 1
Climb: 0
Bend: 1
Reach above shoulders: 2

Repetitive use of hands (Frequency indicated):
Simple grasp up to 10 lbs. Normal weight: 70%
Pushing & pulling Normal weight: 50-200#
Fine Manipulation: Writing, calculator, and computer keyboard.

Repetitive use of foot or feet in operating machine control: Not Required

Environmental Factors & Special Hazards:

Environmental Factors (Time Spent) :
Inside hours: 8
Outside hours : 0

Temperature: Normal Range
Lighting: Average
Noise levels: Average
Humidity: Normal Range
Atmosphere: Odors

Special Hazards :
Protective Clothing Required: None